Refund Policy

Because reservation work can involve time-sensitive third-party availability, the price, fulfilment method, expected active period and order-specific refund or correction terms should be confirmed before payment.

Before fulfilment begins

If you need to cancel before any work or third-party reservation activity has started, contact the service promptly. Eligibility for cancellation or refund depends on the status of the order at that time.

After a reservation is arranged

Temporary reservations can expire under airline, hotel or booking-system conditions. Expiry by itself does not mean the service was not delivered if the agreed reservation or itinerary was supplied correctly and the applicable limitations were explained.

Errors in supplied details

If the service makes an error in traveller, route or stay details compared with the information you submitted, request a correction as soon as possible. If the error came from information you supplied, any correction or reissue may depend on the reservation conditions.

Visa decisions

A visa refusal, request for further documents or authority decision does not automatically create a refund entitlement because those outcomes are outside the service's control.

Order-specific confirmation

Before payment, ask for the refund, correction and reissue terms that apply to your specific reservation request. Those agreed terms apply alongside this general policy.